At DJP Jewelers, we are committed to the quality and reliability of our timepieces and services while providing exceptional customer care. This policy explains the details of our one-year warranty for qualifying watches - including what’s covered, how to file a claim, and our repair process.

Our one-year warranty applies only to:

 • Watches that have been serviced by DJP Jewelers prior to sale, or

 • Watches valued over $5,000 that have not been serviced and require servicing prior to delivery.

 • Vintage watches are not covered under warranty.

 • Watches with aftermarket or modified parts are not eligible for warranty coverage.

For eligible watches, DJP Jewelers provides a one-year warranty from the date of purchase or from the date of any DJP-serviced repairs. Our warranty covers:

 • Mechanical Defects: Internal movement issues such as timekeeping inaccuracies, malfunctioning chronographs, or other mechanical failures.

 • Water Resistance: Coverage for water-resistance failure, provided the watch was used within the manufacturer’s stated limitations and the crown was properly secured. (Exclusions apply.)

 • Wear and Tear: Normal wear such as scratches, dents, or discoloration.

 • Accidents or Misuse: Damage caused by improper handling, accidents, or negligence (e.g., dropping the watch, or long-term storage in unsuitable environments).

 • Unauthorized Repairs & Modifications: Any alteration from the original condition (e.g., replacement of parts or unauthorized repairs) voids the warranty.

 • Loss or Theft: DJP Jewelers is not responsible for lost or stolen watches.

 • Extreme Conditions: Damage from exposure beyond manufacturer limitations, including temperature extremes, magnetic fields, chemicals, or water intrusion due to an unsecured crown.

 • Custom Stone-Set Watches: Watches customized with aftermarket precious or semi-precious stones are not water-resistant; water damage is not covered.

 • Pre-Existing Conditions: Any issues disclosed at the time of purchase.

 • Loss of Stones: The loss of diamonds or gemstones from their settings is not covered.

If you experience an issue with your eligible watch, please contact us:

Email: sales@djpdiamonds.com

Phone: +1 (713) 301-9985 

Provide your Order Number or SKU, along with a detailed description of the issue.

Once your watch is received, our team will inspect it to confirm warranty eligibility.

Standard repairs are typically completed within 14 business days. If replacement parts are required, repairs may take longer. We will notify you of any expected delays.

DJP Jewelers covers all shipping fees for approved domestic warranty claims. Once your claim is approved, you will receive a prepaid shipping label via email.

Customers are responsible for all international shipping costs, import taxes, or duties. Please use a reliable courier and insure your shipment. Label the package “For Repair Purposes” to avoid unnecessary charges.

DJP Jewelers is not responsible for packages lost in transit for international claims.

For assistance, contact sales@djpdiamonds.com or call +1 (713) 301-9985.

 • Non-Transferable: This warranty is valid only for the original buyer and cannot be transferred.

 • Applies to Watches Only: This warranty applies exclusively to qualifying watches and does not extend to any other items sold by DJP Jewelers.

 • Governing Law: This warranty is governed by the laws of the State of Texas, USA. Any disputes will be resolved in Harris County, Texas.

 • Policy Updates: DJP Jewelers reserves the right to modify this policy at any time. Please refer to our website for the most current version.

 • Independent Retailer Disclaimer: DJP Jewelers is an independent watch dealer and is not affiliated with any watch brands unless explicitly stated. Manufacturers are not obligated to honor this warranty.