Return Policy

RETURN POLICY
Last updated August 18, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
 
DJP Jewelers
Attn: Returns
2401 Fountain View Drive
Suite 100
Houston, TX 77057
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
     ●     Any items that were modified, for example rings that were sized or engraved
     ●     Custom items and items that were sourced especially for the customer
     ●     Lab-Grown Diamonds item
     ●     Loose Diamonds
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
     ●     Sale items are FINAL SALE and cannot be returned.
     ●     Customer who would like to return eligible item can receive lifetime store credit
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+1 (832) 244-7772
support@djpdiamonds.com